Hi. How can we help you?

Please note that videos recorded with the Screen Recorder app are not acceptable on our site. You must record video using a camera or a phone camera.

Step 1: Choose English as the language of your payment method.

Step 2: Record the entire process from logging into the account to the transaction history. Your video must clearly show your account number and all the information about the cashout in the transaction history, such as our agent number, transaction ID, time and date.

Step 3: Drop us an email at support@citinow.com with the subject of ‘Deposit Request Video’, and with the details below:

1. Username
2. Which payment method you used
3. Cash Out Number (Phone number that you use to cash out)
4. Transaction screenshot (show with date, time, amount, transaction ID)
5. Case ID (if any)
6. Attach your video

Step 4: Contact our 24/7 customer support team about your payment issue. We will get back to you once we get the feedback from our payment partner.

Please contact our 24/7 customer support team if you need any further assistance or guidance.