Why is my withdrawal status showing ‘Success’, but my payment gateway/bank account has yet to receive funds?

A withdrawal transaction with a successful status means that we have paid the funds. Please allow 15-30 minutes for your payment gateway/bank to process the transaction. If the delay is more than an hour, kindly contact our 24/7 customer support team and provide the following details.

Payment Gateway (FPS)

  1. Username
  2. Transaction History / Statement


Bank Account

  1. Username
  2. Bank Statement
    (Click here to learn more about the bank statement.)
10420cookie-checkWhy is my withdrawal status showing ‘Success’, but my payment gateway/bank account has yet to receive funds?