Hi. How can we help you?

All applicants must be aged 18 years or above to register or place bets on Citinow. Citinow reserves the right to request proof of age from any members and suspend all their account’s activities until satisfactory documentation is provided and clarified. We take our responsibilities in respect of minors and responsible gambling very seriously. 

In addition to the safety procedures described above, parents can regulate internet access with filtering solutions based on selected criteria to prevent minors from accessing e-gaming websites. We believe that such preventive measures are most effective as a joint responsibility between us and the parents/guardians of minors.

If you know someone underage is registered with Citinow, please contact us immediately via the 24/7 customer support team and we’ll take the necessary action.

Note: Citinow reserves the right to forfeit all winnings if someone underage is found to be gambling with Citinow.