Hi. How can we help you?

Please contact our 24/7 customer support team and provide the following information:

1. Username
2. Which payment method you used
3. Transaction screenshot (show with date, time, amount, transaction ID)

Note: As the payee information might change from time to time, please check our current payee details before making each deposit, which can avoid deposit failures or delays. Citinow will not be liable for any missing funds due to incorrect information.