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Hi. How can we help you?

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How do I complete KYC verification process?

You are required to verify your personal info such as Identity card, picture of your identify card (Front).

Step 1: Log in to your Citinow account. Select “Profile” > “Documents”.

Step 2: Choose “Your Document Type”, and select “ID Card”.

Step 3: Enter Your “ID Number”.

Step 4: Select Your “ID Card”, Expiry Date.

Step 5: Upload Your “ID Card” (Front Side)

(Make Sure Your Picture Is Handheld) Refer Picture Below.

KYC_step1
KYC_step2
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KYC_step10
KYC_step11

Tips:

1. Upload JPG, JPEG Or PNG File Only.

2. Not Over 5MB.

3. Don’t Wear a Hat Or Glasses.

4. Don’t Use Filters

5. Keep Light

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Thank you for choosing Citinow Hong Kong as your premier destination for online betting and gaming entertainment. Our dedication to excellence, coupled with our commitment to providing a safe and secure platform, ensures that your experience with us is nothing short of exceptional. For any inquiries, assistance, or feedback, please don't hesitate to reach out to our dedicated customer support team. Stay updated on the latest news, promotions, and updates by subscribing to our newsletter and following us on social media. We appreciate your trust and look forward to serving you on Citinow Hong Kong.