Hi. How can we help you?
- How do I prevent account hacking or fraud?
- Is my personal data safe and secure?
- Customer support is unreachable. What should I do?
- How to contact the customer support team?
- Biometric Login (Fingerprint & Face ID)
- How to download Citinow APP?
- Yes, you can use your existing user ID and password to login to the Citinow APP/mobile site.
- Can I place bets using my phone?
- Does my registered name with Citinow have to be the same as the name on my identification document and account(s) used in depositing/withdrawing?
- How to change my email address/ phone number?
