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  • Why can’t I make a withdrawal?
  • How can I cancel my withdrawal request?
  • What is a bank statement?
  • Why is my withdrawal status showing ‘Success’, but my payment gateway/bank account has yet to receive funds?
  • What is the wagering requirement?
  • What are the requirements for making a withdrawal?
  • How long does it take for a withdrawal to be processed?
  • Is there any limitation on the number of deposit/withdrawal transactions per day?
  • Will my deposit/withdrawal be credited during weekends?
  • How to provide the “Deposit Request Video” if your deposit fails/ has not been credited?
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Thank you for choosing Citinow Hong Kong as your premier destination for online betting and gaming entertainment. Our dedication to excellence, coupled with our commitment to providing a safe and secure platform, ensures that your experience with us is nothing short of exceptional. For any inquiries, assistance, or feedback, please don't hesitate to reach out to our dedicated customer support team. Stay updated on the latest news, promotions, and updates by subscribing to our newsletter and following us on social media. We appreciate your trust and look forward to serving you on Citinow Hong Kong.