Hi. How can we help you?
- Why can’t my bets count towards turnover calculation, and why can’t my bonus be used on certain games?
- Can I make a withdrawal before the bonus wagering requirement is completed?
- Can I wager or use a bonus on another game type that is not stated in the relevant promotion’s terms & conditions?
- Why don’t I see the bonus in my account?
- What are the promotions or bonuses available on Citinow now, and how do I apply?
- How to enjoy the welcome offer provided by citinow?
- Can I change or cancel my bet?
- What should I do in case of an error or dispute?
- What happens if I disconnect from a game?
- How can I check my lottery betting history?
