Hi. How can we help you?

Check out this simple step-by-step guide to make your deposit.

Step 1: Log in to your Citinow’s account, select ‘Deposit’.

Step 2: If you like to participate in an offer, you may select one of the offers, otherwise our setting will set ‘Normal’ as default. Once you’re done selecting the offers, our screen will display the available deposit channels for the offer. 

Step 3: Click on ‘Local Bank’ and select your preferred deposit channel and payment bank.

Step 4: Enter your desired deposit amount by clicking on the speed deposit button.

Speed deposit button allows you to quickly select the deposit amount, you can also click on the same button to add up to your desired amount. Your total deposit amount will be displayed beneath, simply click “Submit” to confirm your deposit amount.

For Example: Clicking on RM1,000 twice would be RM2,000 in total.

Step 5: Fill in your online banking account’s Username and click ‘Next’.

Step 6: Confirm your security image and fill in your online banking account’s password, then click ‘Login’. Please note that different banks will have different deposit steps. 

Step 7: You will receive a notification that your deposit has been received and is being processed. Your balance will be updated upon successful deposit. 

You can track your deposit transaction progress by clicking on the ‘Transaction Records’. Please wait approximately 5-30 minutes for the system to process your transaction. 

Note: 

1. Different deposit channels will have different minimum and maximum deposit amounts.
2. Please ensure the transferred amount is the same as your deposit request amount. Citinow will not be liable for any missing funds due to incorrect information.
3. Bank account holder name must match with the Citinow’s account holder name.