Hi. How can we help you?

If you can’t make a withdrawal it might due to the following reasons:

• You have not met your deposit or bonus wagering requirements.
• Your account does not have any deposit record.
• Failed to verify your account information.
• Bank account holder name does not match with the Citinow’s account holder name.
• Exceeded the bank’s transaction limit.
• Details submitted are incorrect.
• Bank is under maintenance.
• Abnormal behavior of the account. 

Kindly contact our 24/7 customer support team if you failed to make a withdrawal, it would be our pleasure assisting you.