Hi. How can we help you?
Check out this simple step-by-step guide to make your deposit.
Step 1: Log in to your Citinow’s account, select ‘Deposit’.
Step 2: If you like to participate in an offer, you may select one of the offers, otherwise our setting will set ‘Normal’ as default. Once you’re done selecting the offers, our screen will display the available deposit channels for the offer.
Step 3: Choose your preferred payment method.
Step 4: Enter your desired deposit amount by clicking on the speed deposit button.
Speed deposit button allows you to quickly select the deposit amount, you can also click on the same button to add up to your desired amount. Your total deposit amount will be displayed beneath, simply click “Submit” to confirm your deposit amount.
For Example: Clicking on HK$10,000 twice would be HK$20,000 in total.
Step 5: Fill in your full account name as your depositor name and click ‘Submit’.
Step 6: You will see our company’s info such as account number and account name. To make a successful money transfer, you need to login to your online banking account. Please note that different banks will have different deposit steps.
Step 7: Click on the ‘Done’ button and you will receive a notification that your deposit has been received and is being processed. Your balance will be updated upon successful deposit.
You can track your deposit transaction progress by clicking on the ‘Transaction Records’. Please wait approximately 5-30 minutes for the system to process your transaction.
Note:
- Please check our current payee details before making each deposit as the payee information might change from time to time.
- Different deposit channels will have different minimum and maximum deposit amounts.
- Please ensure the transferred amount is the same as your deposit request amount. Citinow will not be liable for any missing funds due to incorrect information.
- Bank account holder name must match with the Citinow’s account holder name.
