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Hi. How can we help you?

  • Casino
  • Slots
  • Table
  • Lottery
  • Technical
  • Promotions
  • Sports
  • Payment
  • Account
  • What is a ‘Bonus Wallet’?
  • Why can’t I make a withdrawal?
  • How can I cancel my withdrawal request?
  • What is a bank statement?
  • Why is my withdrawal status showing ‘Success’, but my payment gateway/bank account has yet to receive funds?
  • What is the wagering requirement?
  • What are the requirements for making a withdrawal?
  • How long does it take for a withdrawal to be processed?
  • How to make a withdrawal?
  • What kind of withdrawal methods are available on Citinow?
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Thank you for choosing Citinow Hong Kong as your premier destination for online betting and gaming entertainment. Our dedication to excellence, coupled with our commitment to providing a safe and secure platform, ensures that your experience with us is nothing short of exceptional. For any inquiries, assistance, or feedback, please don't hesitate to reach out to our dedicated customer support team. Stay updated on the latest news, promotions, and updates by subscribing to our newsletter and following us on social media. We appreciate your trust and look forward to serving you on Citinow Hong Kong.